Terms and Conditions

Last Updated: December 11, 2024

Lumora Candles ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, visit our website, or opt into our SMS text messaging program.

We may collect personal information you voluntarily provide when you:

• Fill out contact forms
   
• Subscribe to our SMS service
   
• Request consultations or services
   
• Communicate with us
   

This may include your name, phone number, email, company name, and any related business information.

We may automatically collect device and browsing details such as IP address, browser type, device type, pages visited, and referring URLs.

We use collected information to:

• Deliver services
   
• Communicate with you
   
• Send SMS updates and promotions (if opted in)
   
• Improve website performance
   
• Comply with legal requirements
   

By opting into our SMS program, you may receive:

• Business insights
   
• Promotional offers
   
• Event updates
   
• Service announcements
   

Message frequency typically does not exceed one per week. Standard message/data rates may apply.

You may opt out at any time by replying STOP, or request help by replying HELP.

We collect your phone number, consent data, and messaging activity for compliance and service operation.

We do not sell or share SMS opt-in data for marketing.

We do not sell or rent your personal information. We may share information with:

• Service providers assisting with website, messaging, or business operations
   
• Legal authorities when required
   
• In connection with business transfers
   
• For protection of rights and security
   

We use reasonable safeguards such as encryption, limited access, and ongoing monitoring. No method is fully secure, but we strive to protect your information.

We retain your information only as long as necessary to provide services, meet legal obligations, and resolve disputes. When no longer needed, data is securely deleted or anonymized.

You may request:

• Access to your data
   
• Corrections
   
• Deletion
   
• Opt-out from marketing
   
• Data export
   

We may use cookies to improve website experience and analyze traffic. You may disable cookies in your browser settings.

We are not responsible for the privacy practices of third-party websites linked from ours.

Our services are not intended for individuals under 18, and we do not knowingly collect children’s data.

We may update this policy periodically. Changes will be posted with a revised "Last Updated" date. Continued use of our services constitutes acceptance.

By opting into SMS messaging, you agree to these Terms of Service, including:

• You must be 18 or older
   
• We may change or discontinue the program at any time
   
• The program is provided “as is”
   
• We are not liable for delays, delivery failures, or carrier issues
   

California residents may request:

• Disclosure of data collected
   
• Deletion of personal information
   
• Opt-out from data sales (we do not sell data)
   
• Non-discrimination for exercising rights
   

If accessing from outside the U.S., you agree that your data may be transferred to and processed in the U.S.

By using our website, services, or SMS program, you acknowledge and agree to this Privacy Policy and Terms of Service.